Welcome to the FAQ page! This is where you will find the answers to frequently asked questions. If you can’t find answer to your question, you can submit it to us!
1. We are considering to buy Chinese products, how can I know the quality whether it is suitable for our factory or market?
Now more and more people in the world like to use chinese products though the quality is not the best while the price is very cheap. We are most professional in stone cutting this field for many years, if you can not get suitable products from us then from other Chinese manufacture you may get same result. We would like to inform in your country who are using our products and what the using result is! If not available we think a samll amount trial order for tesing is necessary, otherwise you will never know the performance of Chinese products.
2.I don’t see any prices on your web site. Can you tell me why?
Since so much products with different specification concerned, there is no necessary for us to put our price list on the website. We always send the offer according to our customers’ detailed enquiry!
3. Do you have office or representative or agent in our country?
We have office in Germany, agent in Polland, Ukraine, India, Iran. We will find a convernient way for you to get our products.
4. What is the mini_mum quantity we should buy?
For sample purpose we don’t mind how much you buy, we will send the samples by courier(DHL, TNT, UPS, EMS, etc). For order it should be over USD1000.00 or the total weight should reach 45kgs(requested by AirLine Companies, otherwise the Airfreight is double or more of usual price).
5.As I know many companies supply free samples, do you offer free samples?
We don’t offer free samples, according to our yera of experience we think when people get the samples by paying they will cherish what they get. Although the quantity of sample is small however its cost is higher than normal production.
6. What is your mode of payment?
For Air Cargo the payment should be T/T(Telegraphic Transfer through bank) of total amount before shipment, for Sea Cargo other terms to be negotiated.
7. We send you the payment, what we should do if you don’t send us our order?
This is impossible to happen! But if you send us the payment, please inform us or send us the copy of Bank Transfer so that we can make the production and arrangment of shipment earlier.
8. If we make the payment, how long you will make the shipment?
It depends on the quantity of order, as usual we make the shipment within one week on receipt of payment. For specail order(Such as big order or not standard specification order) it may cost more days. We always let our customers know how many days(approximate) he should wait before or after he place an order.
9. What is the delivery way you send our goods?
For order diamond tools we always make the shipment by Air, also we can make the shipment by SEA, it depends on our customers’ requirement. As usual by Air it only costs about 5-10day the cargo can arrive in destination Airport from the shipping date. By Sea it will cost about 30days, this is not suitable if people need the goods urgently. Also, we can make the delivery by Courier, but the charge is very high. For stone Products order the shipment must be effected with containers by Sea.
10. How can I know how much I should pay the delivery charge?
When you place an order, we will calculate the approximate gross weight, then according to the current Airfreight rate or Ocean Freight rate and add Chinese customs formalities & documents charge we get the finall charges. We will let you know and print it in the Proforma Invoice of your order.
11. What can you should do if your products can not run well? Whom do we contact if we get poor performance?
If our products can not run well, firstly, please check whether the installation is right? Then please check whether there is problem with the machine? Third is whether your workers they were operating the machine in wrong method. After get rid of these possibility then it’s the problem of our products. Under such situation, please ask your technical man to guide the running of machine. Otherwise continue the running according to your experience or uninstall our products and change to other manufacture’s products temporarily.
For example, if our segment can not cut, first please open the segment again, use brick or sandstone, if it is hard to open please use concrete. After this if the segment is still very hard, please unbraze(take off) some pieces segment regularly. If still can not cut, please uninstall our segment and braze other manufacture’s products to continue the prodcution line.
Please contact us directly if you get poor performance of our products, send us the detailed repor_t for our analyse, it is better if you send back those used products so that our technical department can check the problem. If we find the reason is at our end, we will make compensation for our customers or replacement will be done immediately.
12. I want to be your agent, what is the conditions?
If you want to be our agent, the good capability of marketing is necessary, the other items we can settle down by negotiation.