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Our
after-sales people |
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We have an experienced team, offering
our customers additional benefits
with
Application-specific advice, both
by phone and on site, by our after-sales
and field service, our product management
staff, engineers and technicians.
We offer
opportunities of testing/using/practice
in our tool factory or stone factory
for those new users who are not familiar
with ZHONGZHI's products.
Reliable
delivery based on detailed planning,
well-planned logistics, and a high
degree of operating flexibility through
our order service department.
Highly-developed
basic research to generate know-how
and manufacture tools with a technical
standard that leads the world, meeting
the high requirements of our customers.
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| Guarantees/Warranties/Terms
and Conditions |
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If our product has any quality problem,
we will make prompt response to
customers' requests.
--"ZHONGZHI"
guarantees its products against
defects in materials and workmanship
for six months from the date of
purchase.This warranty is exclusively
limited to the replacement or repair
of defective products at "ZHONGZHI"
's option, free of charge.
-- "ZHONGZHI"
promise to reply with resonable
explain within 48 hours (Not including
holiday) on receipt of any customer's
Feedback or complaint. Our office
or agent in Germany, Polland, Ukraine,
Russia,Australia,Spain,and Swiss,
etc.. They can inspect the using
conditions and give a most suitable
solution.
--"ZHONGZHI"
reserves right to pro-rate any warranty
based on tool life prior to failure.
--The warranty
does not cover damages caused by
abuse, misuse or normal wear from
usage. Before the using, we will
supply new users the best parameters
for reference.
--This
user assumes the responsibility
of determining the suitability of
the products for his intended use.
--In no
event shall "ZHONGZHI"
be reliable for incidental or consequential
damages of any kind whatsoever.
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